HMINLED T8 LED Tube Lights Return Policy

I. Warranty Period

HMINLED solemnly promises that the T8 LED tube light products come with a two - year warranty service starting from the date of purchase. During this period, if quality issues occur with the products, we will provide corresponding after - sales guarantees in accordance with this return policy.

II. Warranty Scope

  1. Under normal usage conditions, malfunctions or damages caused by inherent quality defects of the product, including but not limited to abnormal light emission, circuit failures, and housing cracks (not caused by human external forces), are all within the warranty scope.
  1. For products within the warranty scope, we will provide services such as free repair, replacement with new products, or refund according to the purchase price. The specific handling method will be determined based on the actual situation of the product and inventory status.

III. Non - Warranty Scope

  1. Damage due to human factors: Product damage caused by improper user operation, unauthorized disassembly, modification of the product, over - load use, or use of non - HMINLED - specified accessories is not within the warranty scope. For example, if a user disassembles the lamp on their own and causes internal circuit damage, or uses a power adapter that does not meet the product specifications and causes the lamp to burn out.
  1. Damage due to force majeure factors: Product damage caused by natural disasters (such as earthquakes, floods, hurricanes), fires, wars, government actions, and other force majeure factors does not fall within the warranty category.

IV. Return Process

  1. User Feedback: When a user discovers a problem with the product and believes it meets the warranty conditions, they need to contact us within 7 working days after discovering the problem through the customer service contact information, email, or customer service hotline provided on our official website, and describe the product problem and purchase information in detail (including purchase time, purchase channel, order number, etc.).
  1. Preliminary Review: Our customer service team will conduct a preliminary review of the information provided by the user within 48 hours after receiving the user's feedback, and determine whether the product problem is within the warranty scope. If it is initially determined to be within the warranty scope, the customer service will guide the user on the next steps; if it is initially determined not to be within the warranty scope, the customer service will explain the reasons to the user in detail.
  1. Product Inspection: For products that pass the preliminary review, the user needs to send the product to our designated inspection center as guided by the customer service. The inspection center will complete a professional inspection within 5 working days after receiving the product, and finally determine whether the product problem meets the warranty conditions.