Business information
hminled
13/F,No.125,Area 9,Langkou Community
Dalang Street,Longhua District
Shenzhen Guangdong 518000
China

Payment Policy
Let's get straight to the point about our payment arrangements. A safe and reliable payment experience is what we're committed to offering.
Payments through PayPal, a highly secure platform, are supported. PayPal is well - known for its strict security protocols and advanced fraud - prevention measures. When you opt to pay via PayPal, your financial information gets encrypted, protecting it from unauthorized access. As an intermediary, PayPal ensures that your bank details and credit card information are never directly shared with us.
On our website, the total price and the corresponding currency are prominently displayed. And here's the good news: customers won't be held responsible for any extra charges, whether before or after the purchase.


Tax Policy
When you make a purchase, the amount you pay is strictly for the product itself. We do not collect any taxes on behalf of other parties.

Privacy Policy
Personal information is collected when customers interact with the website, for instance during purchases or inquiries. The data is utilized solely for enhancing service delivery, such as processing orders and offering customized support. Relevant data protection regulations are strictly adhered to, with multiple security measures implemented to protect customer information from unauthorized access or disclosure.

Standard Operating Procedures
Customer Inquiry Handling Process
1. Customers submit inquiries via email, phone, WhatsApp or Facebook.
2. Inquiries are automatically logged and categorized by the system.
3. Customer service team reviews and assesses inquiries within 12 hours.
4. For simple inquiries, immediate responses are provided. For complex ones, they are forwarded to relevant specialists, and solutions are given within 24 hours.

After - sales Service Handling Process
1. Customers initiate after - sales requests (return, exchange, repair).
2. After - sales team verifies purchase information and service needs.
3. For requests within the after - sales policy, arrange return, exchange or repair procedures and inform customers of the estimated processing time. For requests not covered by the policy, explain the reasons in detail and offer reasonable suggestions.

How to contact HMINLED for support?
Multiple communication channels, including email, telephone, WhatsApp, and Facebook, are provided to facilitate customers' inquiries and feedback. Responses to inquiries are guaranteed within 12 hours.